Terms & Policies
SHIPPING, RETURN, REFUND POLICY:
We only ship orders within the continental United States (Domestic shipping). We do not take or ship international orders.
Generally, an email with a shipping confirmation (including tracking information) is sent to our customers. If you don’t receive an email from us please contact customer service at [email protected].
All food sales are final. Generally, MeSauce is unable to accept returns or exchanges due to the nature of the food products.
MeSauce, at its sole discretion, on a case by case basis, will determine if a product may be returned within 10 days of purchase.
Customer satisfaction is very important to us and we will do what we can to make it right. However, Orders over 10 days old cannot be returned or refunded.
If there is a problem with your order, please let us know and we will be happy to provide usage assistance and discuss all the options with you.
We guarantee the freshness and purity of our products when stored properly. It is normal for the taste, smell, texture, color, density, and clumpiness to vary from batch to batch due to seasonal variations and unique nature of our raw minimally processed products. Therefore we are unable to accept returns and give refunds based on personal tastes, preferences, or natural variances from batch to batch.
To make sure that you are satisfied with the product you receive, please inspect the contents as soon as your order arrives.
Opened food products may not be returned.
Return shipping and handling charges may apply to undeliverable or refused packages. Credit or refund will be given only after the product is returned and inspected and a minimum restocking fee of 20% may apply at MeSauce sole discretion.
MeSauce is not responsible for return shipping costs.
MeSauce will be happy to replace any item(s) in the unlikely event that:
- They might be damaged or spoiled during transit and it is not due to carrier’s mishandling. We will request images of damaged or spoiled product inside the case/packing.
- You received the wrong product.
Please contact us within 24 hours of delivery.
MeSauce is not responsible for damage or loss as a result of shipments being returned to the freight location or being undeliverable as a result of incorrect address information you supply to us, or for inability of a recipient to receive the package on the day you specify that it should be delivered.
We wish we could assure proper handling and prompt receipt of packages once they have been delivered to the correct mailing address by the third party carrier (UPS, FedEx or USPS), but this, of course, is out of our control.
Please double-check your address carefully when placing an order, we do not issue refunds or reship orders where addresses have been incorrectly entered upon ordering.
By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink.
The terms “we”, “us” and “our” refer to MeSauce (Salsas Venezolanas USA LLC).
Actual product packaging and materials may contain more and different information than what is shown on our website. We recommend that you do not rely solely on the information presented and that you always read labels, warnings, and directions before using or consuming a product.
We reserve the right to refuse service/order to anyone for any reason at any time. We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e‑mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
Products may be purchased while supplies last. If a Product is listed at an incorrect quantity or price or with incorrect information, we reserve the right to refuse or cancel orders placed for that Product, whether or not the order has been confirmed and even if your account has been charged (in which event we will issue a credit to your account in the amount of the charge).
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. Prices for our products are subject to change without notice.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.
The products and the claims made about specific products on or through this site have not been evaluated by the United States Food and Drug Administration and are not approved to diagnose, treat, cure or prevent disease.
Some products may contain milk, egg, Crustacean shellfish, Solanaceae, fish, tree nuts, wheat, peanuts, nightshade, soybeans, and/or gluten.
MeSauce, its affiliates, associates, employees, suppliers, etc. will not be held responsible for any negative effects caused by or associated with the use of our products.
Any offer for any product or service made on this site is void where prohibited. We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.
We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor’s display of any color will be accurate.
If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, ‘comments’), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
Contests, Promotions, Sweepstakes, Auctions. From time to time, we may conduct promotions on or through MeSauce.com or Community Sites/Social Media, including, but not limited to, auctions, contests or sweepstakes (“Promotions”). Each Promotion may have Additional Terms, which will be posted or otherwise made available to you, and for purposes of each Promotion, will be deemed incorporated into this Agreement. It is your responsibility to read and abide by the Additional Terms.
The copyright in all material provided on this Site is held by MeSauce or by the original creator of the material. None of the material may be copied, reproduced, distributed, republished, downloaded, displayed, posted or transmitted in any form or by any means, including, but not limited to, electronic, mechanical, photocopying, recording, or otherwise, without the prior written permission of MeSauce or the copyright owner.
MESAUCE (SALSAS VENEZOLANAS USA, LLC) IS NOT LIABLE FOR ANY REASON FOR ANY DAMAGES, MEDICAL EXPENSES, LOSS, SICKNESS, OR INJURY THAT ACCOMPANY OR RESULT FROM YOUR USE OF ITS PRODUCTS, SITES, INFORMATION, PRODUCT LABELS, PRODUCT DESCRIPTIONS, LINKS, RECOMMENDATIONS, REPRESENTATIVES ADVICE, OR SUGGESTIONS. MESAUCE (SALSAS VENEZOLANAS USA LLC) WILL NOT BE LIABLE FOR LOST PROFITS, LOSS OF BUSINESS, MEDICAL BILLS, OR OTHER CONSEQUENTIAL, SPECIAL, INDIRECT OR PUNITIVE DAMAGES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, OR FOR ANY CLAIM BY ANY THIRD PARTY EXCEPT AS EXPRESSLY PROVIDED HEREIN.
THIS AGREEMENT AND ANY SALES THEREUNDER SHALL BE GOVERNED BY THE LAWS OF THE STATE OF TEXAS, WITHOUT REGARD TO CONFLICTS OF LAW.